TGS-2024049350 - ITIL 4 Foundation Training

Course: ITIL 4 Foundation Training
Course Code: TGS-2024049350
Register here: https://www.tertiarycourses.com.sg/wsq-itil-4-foundation-training.html

Hands-on ITIL 4 Foundation labs for learners preparing to understand modern IT service management and apply ITIL concepts in realistic service scenarios. The labs cover service management concepts, value co-creation, utility and warranty, the seven guiding principles, the four dimensions, the service value system, the service value chain, continual improvement, incident management, problem management, service request management, service desk, service level management, change enablement, and exam review.

Courseware

File	Description
Learner Guide	Detailed step-by-step guide for the full course.
Labs Index	Quick links to all hands-on labs.
Tools Guide	Free tools and templates used throughout the labs.

How to Use These Labs

1. Read the learner guide before starting the first lab.
2. Complete the labs in order — every lab works the same BrightDesk Services scenario, and the Case Study assessment uses it too, so what you practise here is what you are assessed on.
3. Focus on ITIL vocabulary and decision logic, not tool configuration.
4. Keep a glossary of terms that are easy to confuse, such as output, outcome, utility, warranty, incident, problem, workaround, and known error.
5. Review the checkpoint questions after each lab.

Lab Catalogue

ITIL 4 Foundations

Lab	Topic
Lab 01	Service Management, Value Co-Creation, Utility, Warranty
Lab 02	Seven Guiding Principles and Decision Scenarios
Lab 03	Four Dimensions of Service Management
Lab 04	Service Value System and Service Value Chain

ITIL Practices and Improvement

Lab	Topic
Lab 05	Incident, Problem, Service Request, Service Desk
Lab 06	Change Enablement, Release, Deployment
Lab 07	Service Level Management, Continual Improvement, Metrics
Lab 08	ITIL Capstone and Exam Readiness

References

• ITIL 4 Foundation Study Guide
• Course Registration
• PeopleCert ITIL Certifications

Free Tools Used

• Markdown editor or word processor
• Spreadsheet tool
• diagrams.net
• Shared whiteboard or paper templates
• ITIL glossary and practice notes