RuntimeException: File entry could not be inserted but could also not be selected with getId() in order to perform an update

[Silv4n]

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Steps to reproduce

1. Open folder on Web or try to sync it
2. On the top right corner an error appears and on Sync Client it stops syncing

Expected behaviour

The folder should open and the content should be accessible

Actual behaviour

• An error occurs and the users gets thrown back to the main page
• On the sync client the user gets an error message, that the file is not accessible
• This doesn't happen on every file or folder, only on a few (I couldn't make out a pattern)

Server configuration

Operating system:
Ubuntu 20.04
Web server:
Apache 2.4.29
Database:
PostgreSQL 12.2
PHP version:
7.4.3
Nextcloud version: (see Nextcloud admin page)
19.0.0
Updated from an older Nextcloud/ownCloud or fresh install:
No
Where did you install Nextcloud from:
Nextcloud Hansson VM
Signing status:

Signing status

No errors have been found.

List of activated apps:

App list

Enabled:
  - accessibility: 1.5.0
  - activity: 2.12.0
  - admin_audit: 1.9.0
  - cloud_federation_api: 1.2.0
  - comments: 1.9.0
  - contactsinteraction: 1.0.0
  - dav: 1.15.0
  - extract: 1.2.4
  - federatedfilesharing: 1.9.0
  - federation: 1.9.0
  - files: 1.14.0
  - files_external: 1.10.0
  - files_inotify: 0.1.8
  - files_pdfviewer: 1.8.0
  - files_rightclick: 0.16.0
  - files_sharing: 1.11.0
  - files_trashbin: 1.9.0
  - files_versions: 1.12.0
  - files_videoplayer: 1.8.0
  - firstrunwizard: 2.8.0
  - groupfolders: 6.0.6
  - impersonate: 1.6.1
  - logreader: 2.4.0
  - lookup_server_connector: 1.7.0
  - nextcloud_announcements: 1.8.0
  - notifications: 2.7.0
  - oauth2: 1.7.0
  - password_policy: 1.9.1
  - photos: 1.1.0
  - privacy: 1.3.0
  - provisioning_api: 1.9.0
  - recommendations: 0.7.0
  - serverinfo: 1.9.0
  - settings: 1.1.0
  - sharebymail: 1.9.0
  - support: 1.2.1
  - survey_client: 1.7.0
  - systemtags: 1.9.0
  - text: 3.0.1
  - theming: 1.10.0
  - twofactor_backupcodes: 1.8.0
  - updatenotification: 1.9.0
  - user_ldap: 1.9.0
  - viewer: 1.3.0
  - workflowengine: 2.1.0
Disabled:
  - calendar
  - contacts
  - deck
  - encryption
  - mail

Nextcloud configuration:

Config report

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "xxx.xxx.xxx.xxx",
            "nc.example.com",
            "nc.example.com"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "19.0.0.12",
        "overwrite.cli.url": "https:\/\/nc.example.com\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "upgrade.disable-web": "true",
        "log_type": "file",
        "logfile": "\/var\/log\/nextcloud\/nextcloud.log",
        "loglevel": "2",
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "mail_smtpmode": "smtp",
        "remember_login_cookie_lifetime": "1800",
        "log_rotate_size": "10485760",
        "trashbin_retention_obligation": "auto, 180",
        "versions_retention_obligation": "auto, 365",
        "simpleSignUpLink.shown": "false",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "filelocking.enabled": true,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0.5,
            "dbindex": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "logtimezone": "Europe\/Zurich",
        "htaccess.RewriteBase": "\/",
        "ldapIgnoreNamingRules": false,
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "maintenance": false,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "skeletondirectory": "\/var\/www\/nextcloud\/core\/skeleton"
    }
}

Are you using external storage, if yes which one: SMB external storage

Are you using encryption: no

Are you using an external user-backend, if yes which one: ActiveDirectory

LDAP configuration (delete this part if not used)

LDAP config

{
    "apps": {
        "user_ldap": {
            "background_sync_prefix": "s01",
            "installed_version": "1.9.0",
            "s01ldap_group_filter_mode": "0",
            "s01ldap_gid_number": "gidNumber",
            "s01ldap_user_display_name_2": "",
            "s01ldap_group_display_name": "cn",
            "s01ldap_tls": "0",
            "s01ldap_quota_def": "",
            "s01ldap_quota_attr": "",
            "s01ldap_email_attr": "",
            "s01ldap_cache_ttl": "600",
            "s01home_folder_naming_rule": "",
            "s01ldap_turn_off_cert_check": "0",
            "s01ldap_attributes_for_user_search": "",
            "s01ldap_attributes_for_group_search": "",
            "s01ldap_expert_username_attr": "",
            "s01ldap_expert_uuid_group_attr": "",
            "s01use_memberof_to_detect_membership": "1",
            "s01last_jpegPhoto_lookup": "0",
            "s01ldap_nested_groups": "0",
            "s01ldap_paging_size": "500",
            "s01ldap_turn_on_pwd_change": "0",
            "s01ldap_experienced_admin": "0",
            "s01ldap_dynamic_group_member_url": "",
            "s01ldap_default_ppolicy_dn": "",
            "s01ldap_user_avatar_rule": "default",
            "s01ldap_ext_storage_home_attribute": "",
            "s01ldap_userlist_filter": "(&(|(objectclass=user))(|(|(memberof=CN=example.sg_nextcloud_test,OU=example,OU=example,OU=example,OU=example,DC=example,DC=local)(primaryGroupID=3867))))",
            "s01ldap_base_users": "DC=example,DC=local",
            "s01ldap_dn": "CN=Nextcloud LDAP,OU=example,DC=example,DC=local",
            "s01ldap_groupfilter_objectclass": "group",
            "s01ldap_agent_password": "***REMOVED SENSITIVE VALUE***",
            "s01ldap_port": "389",
            "s01ldap_loginfilter_attributes": "sAMAccountName",
            "s01ldap_host": "ldap:\/\/example.example.local",
            "s01ldap_base_groups": "DC=example,DC=local",
            "s01ldap_groupfilter_groups": "example.sg_nextcloud_test",
            "s01has_memberof_filter_support": "1",
            "s01ldap_loginfilter_email": "1",
            "s01ldap_login_filter": "(&(&(|(objectclass=user))(|(|(memberof=CN=example.sg_nextcloud_test,OU=example,OU=example,OU=example,OU=example,DC=example,DC=local)(primaryGroupID=3867))))(|(samaccountname=%uid)(|(mailPrimaryAddress=%uid)(mail=%uid))(|(sAMAccountName=%uid))))",
            "s01ldap_configuration_active": "1",
            "s01ldap_userfilter_groups": "example.sg_nextcloud_test",
            "s01ldap_group_filter": "(&(|(objectclass=group))(|(cn=example.sg_nextcloud_test)))",
            "s01ldap_group_member_assoc_attribute": "member",
            "s01ldap_display_name": "displayname",
            "types": "authentication",
            "enabled": "yes",
            "s01ldap_userfilter_objectclass": "user",
            "background_sync_offset": "0",
            "background_sync_interval": "43200",
            "s01ldap_user_filter_mode": "1",
            "s01ldap_base": "DC=example,DC=local",
            "s01ldap_backup_host": "",
            "s01ldap_backup_port": "",
            "s01ldap_override_main_server": "",
            "s01ldap_login_filter_mode": "0",
            "s01ldap_loginfilter_username": "1",
            "s01ldap_expert_uuid_user_attr": "samAccountName",
            "cleanUpJobOffset": "0",
            "s01_lastChange": "1594639533"
        }
    }
}

Client configuration

Browser:
Firefox 78.0.2 / Sync Client Windows Version 2.6.2 stable
Operating system:
Windows 10 1909

Logs

Web server error log

Web server error log

No directly related Apache errors, only this:
[Mon Jul 13 13:24:01.932280 2020] [access_compat:error] [pid 1144859:tid 139691719460608] [client xxx.xxx.xxx.xxx:52032] AH01797: client denied by server configuration: /var/www/nextcloud/config

Nextcloud log (data/nextcloud.log)

Nextcloud log

{
   "reqId":"HYuCZrMDXF1h6dlMxIou",
   "level":4,
   "time":"2020-07-13T13:35:36+02:00",
   "remoteAddr":"195.65.36.7",
   "user":"cba.testhesi",
   "app":"webdav",
   "method":"PROPFIND",
   "url":"/remote.php/dav/files/USER/FOLDER/PATH",
   "message":{
      "Exception":"RuntimeException",
      "Message":"File entry could not be inserted but could also not be selected with getId() in order to perform an update. Please try again.",
      "Code":0,
      "Trace":[
         {
            "file":"/var/www/nextcloud/lib/private/Files/Cache/Wrapper/CacheWrapper.php",
            "line":131,
            "function":"insert",
            "class":"OC\\Files\\Cache\\Cache",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/lib/private/Files/Cache/Scanner.php",
            "line":294,
            "function":"insert",
            "class":"OC\\Files\\Cache\\Wrapper\\CacheWrapper",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/lib/private/Files/Cache/Scanner.php",
            "line":224,
            "function":"addToCache",
            "class":"OC\\Files\\Cache\\Scanner",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/lib/private/Files/Cache/Scanner.php",
            "line":423,
            "function":"scanFile",
            "class":"OC\\Files\\Cache\\Scanner",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/lib/private/Files/Cache/Scanner.php",
            "line":388,
            "function":"handleChildren",
            "class":"OC\\Files\\Cache\\Scanner",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/lib/private/Files/Cache/Scanner.php",
            "line":340,
            "function":"scanChildren",
            "class":"OC\\Files\\Cache\\Scanner",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/lib/private/Files/View.php",
            "line":1339,
            "function":"scan",
            "class":"OC\\Files\\Cache\\Scanner",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/lib/private/Files/View.php",
            "line":1383,
            "function":"getCacheEntry",
            "class":"OC\\Files\\View",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php",
            "line":221,
            "function":"getFileInfo",
            "class":"OC\\Files\\View",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Tree.php",
            "line":80,
            "function":"getChild",
            "class":"OCA\\DAV\\Connector\\Sabre\\Directory",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line":976,
            "function":"getNodeForPath",
            "class":"Sabre\\DAV\\Tree",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line":1678,
            "function":"getPropertiesIteratorForPath",
            "class":"Sabre\\DAV\\Server",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line":1661,
            "function":"writeMultiStatus",
            "class":"Sabre\\DAV\\Server",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",
            "line":363,
            "function":"generateMultiStatus",
            "class":"Sabre\\DAV\\Server",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
            "line":89,
            "function":"httpPropFind",
            "class":"Sabre\\DAV\\CorePlugin",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line":474,
            "function":"emit",
            "class":"Sabre\\DAV\\Server",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line":251,
            "function":"invokeMethod",
            "class":"Sabre\\DAV\\Server",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line":319,
            "function":"start",
            "class":"Sabre\\DAV\\Server",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/apps/dav/lib/Server.php",
            "line":320,
            "function":"exec",
            "class":"Sabre\\DAV\\Server",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php",
            "line":35,
            "function":"exec",
            "class":"OCA\\DAV\\Server",
            "type":"->"
         },
         {
            "file":"/var/www/nextcloud/remote.php",
            "line":167,
            "args":[
               "/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"
            ],
            "function":"require_once"
         }
      ],
      "File":"/var/www/nextcloud/lib/private/Files/Cache/Cache.php",
      "Line":324,
      "CustomMessage":"--"
   },
   "userAgent":"Mozilla/5.0 (Windows) mirall/2.6.2stable-Win64 (build 20191224) (Nextcloud)",
   "version":"19.0.0.12",
   "id":"5f0c47095f5de"
}

Browser log

Browser log

Insert your browser log here, this could for example include:


scheme | https
-- | --
host | nc.example.com
filename | /ocs/v2.php/apps/text/workspace
 
path | FOLDER/PATH
 
Adresse | xxx.xxx.xxx.xxx:443

[Silv4n]

bump

[yewkay]

I am seeing this when I run occ file:scan --all , on 1 of the user account.

[semisenex]

I had this issue, too.
Nextcloud Docker (tag 21.0.1-fpm).
ActiveDirectory and some SMB Storage.
Only one SMB Share could not be opened, same behaviour as @Silv4n described.
Error Log: "RuntimeException: File entry could not be inserted but could also not be selected with getId() in order to perform an update"
I set the nextcloud log level to 0.
Futher Log entry; "OC\Files\Cache\Cache->insert("FOLDER/SUBFOLDER", { mimetype: ... "})"
I checked the "FOLDER" folder on the Windows file server.
The folder "SUBFOLDER" was available twice (two folders had exactly the same name).
After I copied one of the SUBFOLDER to another location I was able to access the external storage in Nextcloud.
Maybe there is an issue adding two equal named folders (in the same directory) to cache?

[szaimen]

Is this Issue still valid in NC21.0.3? If not, please close this issue. Thanks! :)

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.

[solracsf]

This can be produced in 22.2.3.0.

{
  "reqId": "QzNtFz3rxMqRYwmuqVKn",
  "level": 3,
  "time": "2021-11-30T11:46:47+02:00",
  "app": "no app in context",
  "method": "PUT",
  "url": "/remote.php/dav/files/user/TestSync2/20210726_Commande_N%C2%B03517048.pdf",
  "message": "File entry could not be inserted but could also not be selected with getId() in order to perform an update. Please try again.",
  "userAgent": "Mozilla/5.0 (Windows) mirall/3.3.6stable-Win64 (build 20210930) (Nextcloud, windows-10.0.19043 ClientArchitecture: x86_64 OsArchitecture: x86_64)",
  "version": "22.2.3.0",
  "exception": {
    "Exception": "RuntimeException",
    "Message": "File entry could not be inserted but could also not be selected with getId() in order to perform an update. Please try again.",
    "Code": 0,
    "Trace": [
      {
        "file": "/lib/private/Files/Cache/Scanner.php",
        "line": 294,
        "function": "insert",
        "class": "OC\\Files\\Cache\\Cache",
        "type": "->",
        "args": [
          "files/TestSync2/20210726_Commande_N°3517048.pdf",
          {
            "0": "And 5 more entries, set log level to debug to see all entries",
            "mimetype": "application/pdf",
            "mtime": 1627292947,
            "size": 207082,
            "etag": "bc121475fb0b06f32e7b6fcaea88f0ce",
            "storage_mtime": 1627292947
          }
        ]
      },
      {
        "file": "/lib/private/Files/Cache/Scanner.php",
        "line": 224,
        "function": "addToCache",
        "class": "OC\\Files\\Cache\\Scanner",
        "type": "->",
        "args": [
          "files/TestSync2/20210726_Commande_N°3517048.pdf",
          {
            "0": "And 4 more entries, set log level to debug to see all entries",
            "mimetype": "application/pdf",
            "mtime": 1627292947,
            "size": 207082,
            "etag": "bc121475fb0b06f32e7b6fcaea88f0ce",
            "storage_mtime": 1627292947
          },
          -1
        ]
      },
      {
        "file": "/lib/private/Files/Cache/Scanner.php",
        "line": 338,
        "function": "scanFile",
        "class": "OC\\Files\\Cache\\Scanner",
        "type": "->",
        "args": [
          "files/TestSync2/20210726_Commande_N°3517048.pdf",
          3,
          19981,
          false,
          true
        ]
      },
      {
        "file": "/lib/private/Files/View.php",
        "line": 1349,
        "function": "scan",
        "class": "OC\\Files\\Cache\\Scanner",
        "type": "->",
        "args": [
          "files/TestSync2/20210726_Commande_N°3517048.pdf",
          false
        ]
      },
      {
        "file": "/lib/private/Files/View.php",
        "line": 1393,
        "function": "getCacheEntry",
        "class": "OC\\Files\\View",
        "type": "->",
        "args": [
          {
            "cache": null,
            "scanner": {
              "__class__": "OC\\Files\\Cache\\Scanner"
            },
            "watcher": null,
            "propagator": null,
            "updater": {
              "__class__": "OC\\Files\\Cache\\Updater"
            },
            "__class__": "OCA\\Files_Trashbin\\Storage"
          },
          "files/TestSync2/20210726_Commande_N°3517048.pdf",
          "/TestSync2/20210726_Commande_N°3517048.pdf"
        ]
      },
      {
        "file": "/lib/private/Files/View.php",
        "line": 1696,
        "function": "getFileInfo",
        "class": "OC\\Files\\View",
        "type": "->",
        "args": [
          "/user/files/TestSync2/20210726_Commande_N°3517048.pdf"
        ]
      },
      {
        "file": "/apps/activity/lib/FilesHooks.php",
        "line": 668,
        "function": "getOwner",
        "class": "OC\\Files\\View",
        "type": "->",
        "args": [
          "/TestSync2/20210726_Commande_N°3517048.pdf"
        ]
      },
      {
        "file": "/apps/activity/lib/FilesHooks.php",
        "line": 224,
        "function": "getSourcePathAndOwner",
        "class": "OCA\\Activity\\FilesHooks",
        "type": "->",
        "args": [
          "/TestSync2/20210726_Commande_N°3517048.pdf"
        ]
      },
      {
        "file": "/apps/activity/lib/FilesHooks.php",
        "line": 160,
        "function": "addNotificationsForFileAction",
        "class": "OCA\\Activity\\FilesHooks",
        "type": "->",
        "args": [
          "/TestSync2/20210726_Commande_N°3517048.pdf",
          "file_created",
          "created_self",
          "created_by"
        ]
      },
      {
        "file": "/apps/activity/lib/FilesHooksStatic.php",
        "line": 47,
        "function": "fileCreate",
        "class": "OCA\\Activity\\FilesHooks",
        "type": "->",
        "args": [
          "/TestSync2/20210726_Commande_N°3517048.pdf"
        ]
      },
      {
        "file": "/lib/private/legacy/OC_Hook.php",
        "line": 106,
        "function": "fileCreate",
        "class": "OCA\\Activity\\FilesHooksStatic",
        "type": "::",
        "args": [
          {
            "path": "/TestSync2/20210726_Commande_N°3517048.pdf"
          }
        ]
      },
      {
        "file": "/apps/dav/lib/Connector/Sabre/File.php",
        "line": 406,
        "function": "emit",
        "class": "OC_Hook",
        "type": "::",
        "args": [
          "OC_Filesystem",
          "post_create",
          {
            "path": "/TestSync2/20210726_Commande_N°3517048.pdf"
          }
        ]
      },
      {
        "file": "/apps/dav/lib/Connector/Sabre/File.php",
        "line": 339,
        "function": "emitPostHooks",
        "class": "OCA\\DAV\\Connector\\Sabre\\File",
        "type": "->",
        "args": [
          false
        ]
      },
      {
        "file": "/apps/dav/lib/Connector/Sabre/Directory.php",
        "line": 155,
        "function": "put",
        "class": "OCA\\DAV\\Connector\\Sabre\\File",
        "type": "->",
        "args": [
          null
        ]
      },
      {
        "file": "/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line": 1098,
        "function": "createFile",
        "class": "OCA\\DAV\\Connector\\Sabre\\Directory",
        "type": "->",
        "args": [
          "20210726_Commande_N°3517048.pdf",
          null
        ]
      },
      {
        "file": "/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",
        "line": 504,
        "function": "createFile",
        "class": "Sabre\\DAV\\Server",
        "type": "->",
        "args": [
          "files/user/TestSync2/20210726_Commande_N°3517048.pdf",
          null,
          null
        ]
      },
      {
        "file": "/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
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}