Senior Technology Operations & Cloud Professional | Azure · AWS · ITIL · IaC · Service Delivery · 16+ years in regulated environments
📍 Luxembourg → Europe · Canada | EU Citizen (Portuguese) | Fluent in English and French
With 16+ years of experience supporting mission-critical IT infrastructure in regulated environments across Europe and Latin America, I specialise in technology operations, cloud platforms, service reliability, and cross-functional delivery.
I bridge infrastructure, operations, and business outcomes by combining hands-on expertise in cloud operations (Azure & AWS), ITIL-based service management, operational resilience, automation, and stakeholder coordination.
I am open to Cloud, Technical Account Management, and AI platform opportunities, including roles that connect operations, product thinking, and delivery in regulated enterprises.
📍 Open to opportunities in: Luxembourg · Germany · Netherlands · Belgium · Canada (Quebec / Montreal)
| Domain | Stack |
|---|---|
| Cloud Platforms | Microsoft Azure · AWS · Azure DevOps · Azure Monitor |
| Infrastructure | Windows Server · Linux · Active Directory · DNS · IIS · Virtualisation · Storage · Networking |
| Security & Compliance | DORA · GDPR-aware operations · IAM · Encryption · Hardening · Access governance |
| IaC & Automation | Terraform · Ansible · PowerShell · Python · CI/CD · Docker · Kubernetes |
| ITSM & Service Management | ITIL · Incident Management · Problem Management · Change Management · ServiceNow |
| Monitoring & Reliability | Grafana · Nagios · Runbooks · Alerting · Root Cause Analysis · Operational Resilience |
| AI Product Direction | AI Product Management · MLOps · Platform thinking · Model lifecycle · Governance |
| Collaboration & Leadership | Stakeholder management · Service delivery · Cross-functional coordination · Technical communication |
| Metric | Detail |
|---|---|
| 16+ years | IT infrastructure, cloud operations, and service delivery experience |
| 50% incident reduction | Achieved through monitoring and operational improvement initiatives |
| 10 environments transformed | Infrastructure upgrades delivered in regulated enterprise contexts |
| EU institutions & financial services | Experience across banking, public institutions, and international organisations |
| Multi-country delivery | Luxembourg, Portugal, and Brazil |
| Fluent communication | English, French, and Portuguese |
- AZ-104 Azure Administrator Associate (In Progress)
- AZ-900 Azure Fundamentals
- AWS Certified Cloud Practitioner
- ITIL Foundation
- PSM I Professional Scrum Master
- PSPO I Professional Scrum Product Owner
- CAPM Certified Associate in Project Management
- MBA Project Management & Agile Methodologies
| Project | Description | Stack |
|---|---|---|
| Azure Production Infrastructure | Production-style Azure environment with modular IaC | Terraform · Azure |
| Azure IaC Labs | State, modules, workspaces, and provider labs | Terraform · HCL |
| AWS Multi-Cloud Examples | AWS infrastructure examples for multi-cloud practice | AWS · Terraform · HCL |
Senior Cloud Operations Engineer — BEAM Managed IT Solutions · Luxembourg
Senior Platform Operations Engineer — ING Luxembourg
Senior Infrastructure Engineer — European Investment Bank / Sword Group
Senior Application Support Engineer — i2S Insurance Knowledge · Portugal
IT Project Manager — Rio 2016 Olympic Games / Atos
Systems Administrator — BRQ Digital Solutions
IT Systems Administrator — Kronos Soluções
- ✉️ gonzalezluizpro@gmail.com
- 🌐 Portfolio
- 🐙 GitHub
Open to strategic opportunities and consulting engagements across Europe and Canada.