Update submit-a-ticket.md

[drvcodenta]

Why:

current doc lacks sufficient redirection of developers towards the creation of new tickets, so I just updated that...
Closes:

What's being changed (if available, include any code snippets, screenshots, or gifs):

Check off the following:

• A subject matter expert (SME) has reviewed the technical accuracy of the content in this PR. In most cases, the author can be the SME. Open source contributions may require an SME review from GitHub staff.
• The changes in this PR meet the docs fundamentals that are required for all content.
• All CI checks are passing and the changes look good in the review environment.

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[Copilot]

Pull Request Overview

This PR updates the submit-a-ticket guide to direct developers to use the new "My Tickets" feature for creating support tickets.

• Updated step 1 instructions to reflect the new UI element "My Tickets"
• Adjusted guidance wording to align with the current support ticket creation process

Comments suppressed due to low confidence (1)

data/reusables/support/submit-a-ticket.md:2

• Ensure that the label 'My Tickets' exactly matches the UI element currently presented in the application. If the UI element or its location has changed, update the instruction accordingly.

1. At the top of the page, under "How can we help?", choose a topic or click on **My Tickets** on the top-right to create new tickets.

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The table shows the files in the content directory that were changed in this pull request. This helps you review your changes on the review server. Changes to the data directory are not included in this table.

Source	Review	Production	What Changed
support/contacting-github-support/creating-a-support-ticket.md	fpt ghec ghes@ 3.16 3.15 3.14 3.13 3.12	fpt ghec ghes@ 3.16 3.15 3.14 3.13 3.12	from reusable

Key: fpt: Free, Pro, Team; ghec: GitHub Enterprise Cloud; ghes: GitHub Enterprise Server

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[Sharra-writes]

@drvcodenta Hi, thanks for opening a PR! 👋 Could you do us a favor and link to the article in question in a comment, and, in the future, in the PR itself when making one? It's a lot easier for us to have that link if we have to go get the opinion of a subject matter expert or bring in anyone else on the team. I'll be able to put this up for review once I have a link! ✨

[drvcodenta]

Sure!
Here's the link to the article --> https://support.github.com/request

[Sharra-writes]

@drvcodenta Thank you! 💛

This is the article using the reusable, or at least one of the articles.

[Sharra-writes]

@drvcodenta I've talked to the support team and they checked different versions of the website, and they report the version described in the article is accurate for those with paid access to GitHub Support. I'm going to close this PR, but please feel free to open an issue if you see anything else around the docs that seems inaccurate. 💛