System Administrator with 10+ years of IT experience supporting enterprise infrastructure, Windows Server environments, storage, backups, virtualization, and network operations. Hands-on experience administering physical and virtual servers, applying patches and upgrades, supporting backup and recovery processes, troubleshooting server and storage issues, and maintaining high-availability production systems. Skilled with VMware vSphere/ESXi, Hyper-V, Proxmox, Active Directory, DNS, DHCP, PowerShell, SQL environments, and technical documentation.

• Led and managed the Endpoint Support team, overseeing day-to-day ticket flow and workload distribution to meet SLAs and company standards
• Owned all backup operations across the environment, administering and monitoring Windows Server Backup and Synology-based backup solutions
• Acted as primary escalation point for complex endpoint and Windows Server issues, providing hands-on technical support (remote and on-site)
• Coordinated with project managers and support specialists on customer projects to ensure timelines, deliverables, and documentation requirements were met
• Assisted with infrastructure initiatives including server migrations, software upgrades, and server installations across customer environments
• Maintained and improved endpoint documentation, procedures, and standards in collaboration with the Director of IT Services

• Supported on-site implementation of school safety technology solutions (Badge Alert), including system setup, configuration, and deployment
• Troubleshot hardware, software, and configuration issues during installations, escalating complex problems as needed
• Assisted with documentation, site validation, and deployment planning to support accurate implementation and operational readiness
• Provided customer-facing technical support and contributed to train-the-trainer style handoff during rollouts

• Maintained entire Casino infrastructure (hardware and software)
• Created and maintained Disaster Recovery, Business Resilience, Business Impact Analysis, and Business Continuity Plans (DRP, BRP, BIA, BCP)
• Mentored and supervised all IT personnel (~15), monitoring escalated tickets and collaborating with corporate, interdepartmental, and vendor resources
• Monitored, administered, and served as first POC for all servers (~80), ensuring updates, upgrades, and correct installs with effective issue resolution
• Used Dynatrace, Tanium, Tenable, Infoblox, ExtraHop, vSphere, and Dell iDRAC to monitor and administer server infrastructure
• Engaged in physical networking including fiber/copper cabling and racking/stacking rack equipment
• Planned, coordinated, executed, and documented major Casino IT projects with budgets up to $1,000,000+
• Maintained backup and recovery using Veeam, Rubrik, Backup Exec, Veritas, Synology, and Rsync

• Ensured functionality of all systems through regular updates, patching, and vulnerability remediation using Tenable, Tanium, ExtraHop, and Cortex XDR
• Created and maintained monthly server reboot processes via automated scripts and documented manual procedures
• Created, maintained, and updated all IT documentation, network matrices, and diagrams
• Managed all virtual and physical servers and storage hardware, including drive procurement and replacement
• Maintained IIS/Apache websites, Juniper switch configurations, and compliance requirements (activities, ICPs, audits)
• Addressed Level I and Level II escalated tickets while mentoring and supervising IT personnel

• Led the 2016 Server Migration Project upgrading ~70 servers from Server 2008/2012 to 2016/2019
• Maintained virtual and physical servers through patching, upgrades, vulnerability remediation, and regular maintenance
• Served as primary support, trainer, and administrator for all casino systems
• Monitored Cherwell (IT ticketing system) and completed assigned and escalated tickets
• Implemented copper (Cat5e/6/6a) and fiber (MM/SM) networking and expanded casino Wi-Fi scope
• Performed weekly operational tasks including DB2 Sysback, Switchover Online SDS, monthly archiving, and Scientific Games vendor collaboration

• Troubleshot hardware issues across servers, applications, phones, computers, and peripherals
• Ensured network, system, and data availability and integrity through preventative maintenance and upgrades
• Provided documentation on startup, shutdown, and first-level troubleshooting for help desk staff
• Maintained network connectivity for the casino and hotel and monitored audio/visual equipment

• Virtualization: VMware vSphere/ESXi, Hyper-V, and Proxmox — VM provisioning, snapshots, templates, and test/dev environments
• Networking: Juniper switching, VLANs, switch configs, DNS, DHCP, LAN/WAN/WLAN, and SD-WAN
• Storage & Backup: Dell EMC PowerVault, Synology, RAID 0/1/5/6/10, Veeam, Rubrik, Backup Exec, Veritas, and Windows Server Backup with restore testing and disaster recovery support
• Windows Server: Active Directory, Group Policy, DNS, DHCP, IIS, and App/SQL servers across Server 2008–2022

• Scripting & Automation: PowerShell, CMD, Bash, Python, and VBScript for system automation, reporting, and administrative tasks
• Containers: Docker and Proxmox LXC — networking, environment variables, ports, and secrets management
• Linux: Debian, Ubuntu, Arch, and Kali administration and troubleshooting
• Database Management: SQL Server administration, query troubleshooting, SQL jobs, log review, and backup/restore support
• Endpoint & MSP: NinjaOne for endpoint management, automation, and MSP support workflows

• Enterprise Monitoring: Dynatrace and Nagios for server and infrastructure health across production environments
• Metrics & Dashboards: Grafana and Prometheus for observability, alerting, and operational visibility
• Operational Support: Backup monitoring, scheduled health checks, and proactive alerting to maintain high-availability systems

• Vulnerability Management: Tenable, Tanium, Cortex XDR, and ThreatLocker for identification, remediation, and endpoint protection
• Network Security Visibility: Infoblox and ExtraHop for DNS/DHCP/IPAM and network detection across production environments
• Compliance & Reporting: SIEM integration, CVE/CVSS tracking, patch management, and audit/ICP compliance support

• North Georgia Technical College
  • Associate of Science in Computer Information Systems
  • GPA: 3.85
  • Networking Specialist Program

• NinjaOne Certified Technician (MSP) (September 2025)
• NinjaOne Certified Automation Specialist (September 2025)
• CompTIA Server+ (June 2024)
• CompTIA Security+ (June 2024 - June 2027)
• CompTIA Network+ (May 2024 - June 2030)
• CompTIA A+ (March 2024 - June 2030)
• CompTIA ITF+ (March 2024)
• TestOut Network Pro (November 2013)
• TestOut PC Pro (April 2014)

A comprehensive Active Directory reporting tool that generates detailed snapshots of your AD environment. Features both a PowerShell script and a user-friendly GUI to collect and visualize information about admin memberships, servers, users, computers, and BitLocker status.

A modern, comprehensive display testing application designed to help users evaluate and diagnose various aspects of their displays. From dead pixels to response time, this tool provides a suite of tests to ensure your display is performing optimally.

An interactive web application designed to help users test and analyze keyboard input with precision. Provides comprehensive key press tracking, visualization, and educational information about keyboards and typing.

A feature-packed PowerShell GUI tool for spreadsheet operations with no Excel dependency. Includes backup functionality, spreadsheet combining, SKU list processing, label creation, and configuration management.

I'm always interested in discussing new technologies, networking solutions, and IT infrastructure projects. Feel free to reach out via email or connect with me on LinkedIn.