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AI Support Ticket Assistant

An AI-powered Support Ticket Assistant built using n8n, Groq LLM, and Google Sheets.

The assistant understands natural language, automatically extracts ticket IDs, searches Google Sheets, and returns accurate support ticket information in a conversational format.

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Features

• AI-powered Support Ticket Assistant
• Search tickets using natural language
• Automatic Ticket ID extraction
• Google Sheets integration
• Groq LLM integration
• AI Agent with Tool Calling
• Conversational responses
• Real-time ticket lookup

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Workflow Architecture

                    User Query
                         │
                         ▼
           Chat Trigger (n8n)
                         │
                         ▼
                  AI Agent
             (Groq LLM + Memory)
                         │
                         ▼
           Extract Ticket ID Automatically
                         │
                         ▼
           Google Sheets Tool
                         │
                         ▼
         Search Ticket Information
                         │
                         ▼
           Generate AI Response
                         │
                         ▼
                Response to User

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Tech Stack

Technology	Purpose
n8n	Workflow Automation
Groq API	Large Language Model
Google Sheets	Ticket Database
AI Agent	Natural Language Processing
Simple Memory	Context Management

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Dataset

The Google Sheet contains realistic support ticket information including:

• Ticket ID
• Customer Name
• Company
• Department
• Issue Category
• Priority
• Status
• Assigned To
• Resolution Time
• Sentiment
• AI Suggested Action

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Example Queries

Show ticket T1001

What is the status of T1005?

Who is assigned to ticket T1008?

Show details of ticket T1010.

What is the priority of ticket T1003?

#  Project Structure

AI-Support-Ticket-Assistant │ ├── ai-support-ticket-assistant.json ├── README.md └── screenshots ├── workflow.png ├── ai-chat.png ├── google-sheet.png └── ai-agent.png

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#  Installation

### 1. Clone the repository

```bash
git clone https://github.com/yourusername/ai-support-ticket-assistant.git

2. Open n8n

Import the workflow JSON file.

3. Configure Credentials

• Groq API Key
• Google Sheets OAuth

4. Execute the workflow

Open Chat and ask questions like:

Show ticket T1001

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Use Cases

• Customer Support
• IT Helpdesk
• Internal Ticket Management
• AI Service Desk
• Business Process Automation

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Key Highlights

✅ Built using n8n AI Agent

✅ Google Sheets Tool Calling

✅ Automatic Ticket ID Extraction

✅ Natural Language Understanding

✅ Groq LLM Integration

✅ Modular Workflow Design

Easy to Extend

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Future Improvements

• Search by Customer Name
• Search by Department
• Search by Company
• Search by Priority
• Create New Ticket
• Update Ticket Status
• Email Notifications
• WhatsApp Integration
• Telegram Bot
• Dashboard Analytics

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Author

Divyanshi Sharma

MBA (Artificial Intelligence & Data Science)

Passionate about AI, Data Analytics, Workflow Automation, and Intelligent Business Solutions.

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