HPV self-testing UR findings: unhappy paths, reminders and nudges#485
HPV self-testing UR findings: unhappy paths, reminders and nudges#485danjohnstonUX wants to merge 8 commits intomainfrom
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Created a new document detailing user research findings on unhappy paths, reminders, and nudges for HPV self-testing.
Added images and findings related to invitation, reminder, error screens and nudges for HPV self testing participants.
danjohnstonUX
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Laboni1Paul
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Laboni1Paul
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Left just a couple of observations :)
| We tested the following journey points: | ||
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| - Letter invitation to take part in HPV self-testing | ||
| - Reminder (second invitation, sent 28 days after initial invite) |
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Maybe minor, but should it be in order from invitation, to first nudge, then reminder, then third nudge?
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This could be the terminology being confusing (which is worth knowing), but this is in order already:
- a reminder is sent after the initial invite but before the participant has started the journey
- the nudges are sent once the participant has started the journey but not completed it, and again once the kit has been received to prompt the participant to return it (if they haven't already)
ralph-hawkins
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Hey – looks good and like its been reviewed, but there's a couple of minor points and i'd following the ONS terms for ethnicity.
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| title: August User Research - Unhappy paths, reminders and nudges | ||
| description: Highlighting findings from the user research sessions conducted on unhappy paths, reminders and nudges. | ||
| date: 2025-08-31 |
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can you make this today's date please?
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Sure, wasn't sure if it needed to be backdated given it's an older post 👍
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| - Letter invitation to take part in HPV self-testing | ||
| - Reminder (second invitation, sent 28 days after initial invite) | ||
| - 1st nudge (24 hours after starting but not completing the journey) |
| - Letter invitation to take part in HPV self-testing | ||
| - Reminder (second invitation, sent 28 days after initial invite) | ||
| - 1st nudge (24 hours after starting but not completing the journey) | ||
| - 3rd nudge (72 hours after receiving the kit, prompting sample return) |
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Can you use "Third" – is there a second nudge?
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Will do. There is a second, but it wasn't tested as the content/context is similar to the first nudge, just at a different time frame.
| - Asian/British Indian - 20% | ||
| - Asian/British Pakistani - 20% | ||
| - Black/British Caribbean - 20% | ||
| - White British, Irish - 20% | ||
| - Another white background, Romanian - 20% |
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I think its important you follow https://service-manual.ons.gov.uk/content/language/ethnicity-and-race here
Co-authored-by: Ralph Hawkins <info@ralphhawkins.co.uk>
Updated the date and refined ethnicity categories in the user research findings.
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Added user research findings for HPV self-testing: unhappy paths, reminders and nudges