GitHub Pro Active Until 2027 but Copilot Stuck on Free Tier - Verification Loop

[Hueskocak]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Benefit Activation/Waiting

Hi everyone,

I am experiencing a persistent technical loop with my GitHub Education benefits. My account seems to be in a "split state" where different systems see different statuses for my verification.

The Issue:
My Billing page confirms that I have a GitHub Pro coupon active until April 07, 2027 ($0.00/month). However, my Copilot access has been downgraded to the "Copilot Free" tier with limited usage, and the Education dashboard claims I am not a verified student.

Troubleshooting Steps Already Taken (None of these worked):

Location: I have verified that my current location is physically near my university campus (Hacettepe University, Ankara).

Browser: I have tried multiple different browsers (Chrome, Edge, Firefox) and cleared cache/cookies.

Email Verification: I have removed my university email address and re-verified it successfully.

Session Reset: I have logged out and logged back in multiple times across all platforms.

Unresponsive UI: The "Start an application" button on the Education portal is unresponsiv

e, preventing me from re-submitting my current student ID.

The Evidence (Attached Screenshots):

Billing/Coupon Page: Showing the 2027 expiry date.

Copilot Settings: Showing "Copilot Free" status.

Education Dashboard: Showing the "Not a verified student" error.

Action Item: Showing the "Join GitHub Education" block.

My Request:
It is clear that the Billing system recognizes my student status while the Education/Copilot system does not. Since I am unable to trigger a manual re-verification through the UI, I need a staff member to manually reset my Education application trigger or sync my Pro status with my Copilot subscription.

Username: Hueskocak
University: Hacettepe University

Thank you for your time and assistance.

[github-actions[bot]]

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[RedViperPT]

I'm going through the exact same thing, I supposedly have access to it, but my subscription is stuck on free.

[henrzven]

Hi, @RedViperPT and @Hueskocak please read the recent changelog, for now pausing new signups for Student, Pro, and Pro+ plans.

[RedViperPT]

It's not a new sign-up though, I'm aware of the recent changes, but I already have the subscription it just isn't working.

[Hueskocak]

Maybe at some point Github wanted a revalidation of our student status for some reason but since we can't validate anymore we don't have access to pro or It's just a bug.

[Bielduceeu]

😔😔😔😔😔😔🤐🤐🤐🤐🤐

[Yang-y-X-1207]

also😭😭😭