Pro plan model availability change is a breach of advertised service terms

[Ste1io]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Account Related

Body

Mid-cycle, no notice, no grace period. Commonly referred to as a breach of advertised service terms.

I pay for Copilot Pro, I use it responsibly, and my premium request usage this cycle is sitting at ~50% with 10 days left. I'm not the person this change was supposedly designed to address.

I get you have issues that you didn't account for. Made promises you couldn't keep, and ignored the inevitable reality of a failed business model. I get it. And dialing back your services isn't what I have beef with. It's how you chose to do it.

Opus 4.6 was removed from my Copilot Pro effective today, mid-billing cycle, with no advance notice to existing subscribers such as myself. Even now, several hours after your announcement, your own IDE upgrade prompt and the GitHub Docs plan comparison table both still advertise Opus 4.6 as a Copilot Pro feature that is included in my Pro plan.

Actively marketing a model that I was promised when I paid, for the plan I purchased, still advertising a feature that was silently revoked while I'm inside a paid billing period.

The most ironic part of all this? I rarely even use the Claude 4.6 model. Two, possibly three planning sessions total total this billing cycle. It's the principle of the matter that is infuriating. And the fact that your poor decisions and your lack of accountability, and refusal to take ownership of your own mistakes, has to affect my life.

Also, glaring typo in your blog post:

"We've seen usage intensify for all users as they realize the value of agents and subagents in tackling complex coding problems." (emphasis yours)

Resorting to gross generalizations to justify a mid-cycle retroactive change. Nicely done. Don't conflate responsible low-volume users, myself being one, with whatever edge-case power consumption is actually driving this decision. Check the usage data before writing "all users."

No I don't want a refund, I want the services I was promised, and the services I paid for in good faith. For the remainder of the billing period that you've already been paid for. That's how contracts work. That's how the real world works, in case you forgot.

Honor the cycle. Grandfather existing subscribers. You're evicting paying users with 0-day notice despite having already collected their payment.

The refund offer is not a solution. If anything, you should be giving me extra usage for the inconvenience and negative impact you've had on my day. It forces me to absorb the disruption cost - time, re-evaluation, migration - because GitHub made a business decision on a 3-hour change notice window, to solve a problem that I did not contribute to.

It's not my fault that you are so inept at cost vs profit projections that you as a multi-billion dollar machine can't afford to keep your side of a legally-binding contractual agreement.

Welcome to a whole new world of bad PR. And guaranteed class actions.

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[westbrook-ai]

I've been a loyal user of Github Copilot for many months now. Was equally shocked to see these changes occur mid-billing cycle.I received zero communication about this change as well - no warning email, no "we've made this change" email, nothing. If I have to spend $40/month just to get access to Opus, I'm going to give that money to Anthropic instead. Horribly disappointed by this change.

Thanks for making this post so I didn't have to Ste1io.

[userofit123]

We have provided more details about changes to Copilot Individual Plans in this discussion, which may be updated if new information becomes available.

To keep conversations all in one place and to ensure you receive timely updates, we recommend you subscribe to the discussion linked above.

[userofit123]

No comment on what the OP said? Nothing at all? Is that discussion page supposed to be a legal replacement for informing paying customers of service changes? Services we agreed to and pay for and that have been changed without proper notice?

[Ste1io]

To keep conversations all in one place and to ensure you receive timely updates, we recommend you subscribe to the discussion linked above.

I'll have this conversation in my second place right here, thank you very much,

It's entirely warranted and as I'm currently a paying customer raising very specific issues your discussion fails to address.

We have provided more details about changes to Copilot Individual Plans in this discussion, which may be updated if new information becomes available.

What "more" details, precisely? As I've been watching that discussion since yesterday, and no official details have been added that I have seen. Just more comments from people like me expressing their frustration.

And, still waiting on an official response addressing the issues I raised.

[chuangzhidian]

Opus 4.6 better, and cheaper, its a breach of contract, can we sue them??

[Ste1io]

That really should be two sentences; the first two statements have nothing to do with the last two statements. But yes, they should be imo. (I'm not a lawyer).