GitHub Community discussion post

[liangys2000211]

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Copilot in GitHub

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Hi everyone,

I’m wondering whether anyone here has had a similar Copilot billing issue.

I was unintentionally charged for an annual Copilot Pro plan, and later I also subscribed to Copilot Pro+ monthly. I contacted GitHub Support to request a refund for the annual Pro charge, but my ticket has now been open for 11 days, and I have already followed up once without receiving a meaningful response.

I understand that Community cannot directly process refunds, but I’d really appreciate hearing from anyone who has dealt with something similar.

Has anyone had a similar issue?

Did GitHub Support eventually resolve it?

How long did it take?

Is there any official way to escalate a billing or refund case besides continuing to wait on the support ticket?

I’m not sharing private billing details here since this is a public forum, but any advice or shared experience would be very helpful.

Thank you.

[Radi410]

Eleven days is a long time, but for billing refunds, it's unfortunately "normal" right now. GitHub’s billing department is separate from their technical support, and they are notoriously slow—sometimes taking 14 to 21 days to process a refund request. The good news is that they almost always honor these "accidental double-dip" refunds once a human actually looks at the ticket, especially since they can see the overlapping timestamps of your Pro and Pro+ subscriptions.

Whatever you do, do NOT file a chargeback with your bank. If you dispute the charge through your credit card before GitHub answers the ticket, they will automatically flag your entire account for fraud and likely lock you out of both Copilot and your repositories until it's settled.

How to "Escalate": There isn't a "manager button," but you can try to move the needle by adding a specific note to your existing ticket: "Requesting a refund per the GitHub Billing Global Refund Policy regarding overlapping subscriptions." Mentioning their own policy sometimes helps get the ticket out of the general queue and into the hands of a billing specialist.

[liangys2000211]

Thank you. This is the first time I've encountered this situation, and it's making me feel a little overwhelmed. I will continue to wait patiently for about 21 days and observe the situation further. Thank you very much!

[kRamu81]

Hi @liangys2000211,

Billing-related tickets on GitHub can sometimes take longer than expected because they are handled by a separate billing team. In many cases, responses can take around 14–21 days, especially for refund requests.

Since your case involves overlapping Copilot subscriptions (Pro annual and Pro+ monthly), GitHub Support can usually verify this from their billing records and process a refund once the ticket is reviewed.

A few suggestions that might help:

• Avoid initiating a chargeback through your bank, as this may temporarily restrict your GitHub account.
• Add a follow-up message to your existing support ticket referencing the GitHub Billing Global Refund Policy and mention that the subscriptions overlapped.
• Include the ticket number and subscription dates in your follow-up so the billing team can quickly review the case.

In most situations like this, GitHub eventually resolves the issue once a billing specialist checks the ticket.

Hope your issue gets resolved soon.

[liangys2000211]

Thank you very much for your reply. I will wait another 21 days to see the actual official feedback.