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app/posts/manage-your-screening/2025/03/2025-03-26-ur-round1.md

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## Research findings
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### There are two Distinct User Types:
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### There are two distinct user types:
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- Information Seekers: Users engage with the app to learn about screenings but don’t manage appointments.
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“I could see myself looking on the app to see what other types of screening there is. I would find that quite useful to see what's out there.”
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- Health Journey Managers: Users actively use the app to manage appointments, track results, and organise their healthcare.
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" If the NHS App offered screenings in the future, I’d love to use it to manage appointments and check results. I’m used to using the app for other health tasks, so it would be great to have everything in one place.”
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### Screening Information and Eligibility:
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### Screening information and eligibility:
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- Users want clear indicators of which screenings they are eligible for based on age and individual circumstances.
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- Personalised, age-related messaging is highly valued.
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- Some users are concerned about potentially missing screenings they are eligible for.
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Key quote: “I didn’t realise there was a certain age when I’d be eligible for something like the AAA screening, but on the flip side, I wasn’t aware when I’d exceeded the age limit for others either. A reminder or update would have helped.”(Participant 3)
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### Results and Records Management:
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### Results and records management:
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- Users want direct access to screening results within the app, presented in simple, clear language.
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- Full screening history should be easily accessible, and guidance is needed for missing or incorrect results.
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Key quote 2: "It would be really helpful to get a notification if I miss a screening or if I’ve missed an appointment. I don’t want to fall behind on something important. And if I could easily contact someone to rebook or get more info, that would make the whole process much less stressful.” (Participant 3)
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### User Experience and Trust:
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### User experience and trust:
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- High trust in the NHS App and its information, with users seeking a more integrated, seamless healthcare management experience.
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- Some users have accessibility needs, such as larger screens or text options.

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