Align email and text messages with production

paulrobertlloyd · paulrobertlloyd · commit 182057a70547 · 2026-03-09T17:04:46.000Z
diff --git a/app/emails/consent/_contact-details.njk b/app/emails/consent/_contact-details.njk
@@ -0,0 +1,3 @@
+{{ data.team.name }}<br>
+{{ data.team.email }}<br>
+{{ data.team.tel }}
diff --git a/app/emails/consent/_how-to-respond.njk b/app/emails/consent/_how-to-respond.njk
@@ -3,3 +3,9 @@
 > It’s important to let us know whether you do or do not want your child to have {% if session.programmes.length == 1 %}this vaccination{% else %}these vaccinations{% endif %}. It will take less than 5 minutes to respond using the link below.
 
 [Respond to the consent request now]({{ session.consentUrl }}/start)
+
+You need to respond by {{ session.formatted.nextDate }}.
+
+If you do not respond, you’ll get automatic reminders. Responding will stop reminders.
+
+If you cannot use the online form, you can respond over the phone using the contact details below. Replies to this email cannot be accepted as consent.
diff --git a/app/emails/consent/_trouble-using-online-form.njk b/app/emails/consent/_trouble-using-online-form.njk
diff --git a/app/emails/consent/consent-already-vaccinated.njk b/app/emails/consent/consent-already-vaccinated.njk
@@ -1,11 +1,7 @@
-Dear {{ consent.parent.fullName }},
-
 You’ve told us that {{ consent.child.firstName }} has had both doses of the MMR vaccine.
 
 We’ll update our records so you no longer get consent requests for MMR catch-up vaccinations.
 
 If you did not mean to send this response, or you think that {{ consent.child.firstName }} is not fully vaccinated against MMR, contact our team using the details below.
 
-{{ data.team.name }}<br>
-{{ data.team.email }}<br>
-{{ data.team.tel }}
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/consent-conflicts.njk b/app/emails/consent/consent-conflicts.njk
diff --git a/app/emails/consent/consent-given-changed-school.njk b/app/emails/consent/consent-given-changed-school.njk
@@ -1,9 +1,9 @@
 You’ve given consent for {{ consent.child.fullAndPreferredNames }} to have their {{ session.vaccinationNames.sentenceCase }}.
 
-We don’t currently have any sessions scheduled at your child’s school, but this might change. We’ll be in touch again to let you know if we’re returning to the school. If we’re not, we’ll give you a chance to book into a community clinic.
+We don’t currently have any sessions scheduled at your child’s school, but this might change. We’ll contact you again to let you know if we’re returning to the school. If we’re not, we’ll give you a chance to book into a community clinic.
 
-If {{ consent.child.firstName }}’s health changes in the meantime, or you arrange to have the vaccination elsewhere, please get in touch.
+If {{ consent.child.firstName }}’s health changes in the meantime, or you arrange for them to be vaccinated elsewhere, tell us using the contact details below.
 
-{{ data.team.name }}<br>
-{{ data.team.email }}<br>
-{{ data.team.tel }}
+If you want to withdraw your consent, please phone us.
+
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/consent-given.njk b/app/emails/consent/consent-given.njk
@@ -1,7 +1,9 @@
-Dear {{ consent.parent.fullName }},
+You’ve given consent for {{ consent.child.fullAndPreferredNames }} to have their {{ session.vaccinationNames.sentenceCase }} at {{ session.location.name }}.
 
-You’ve given consent for {{ consent.child.fullAndPreferredNames }} to get their {{ session.vaccinationNames.sentenceCase }} at school. Please let them know what to expect. We’ll confirm once the vaccination has taken place.
+Please let them know what to expect. We’ll send you confirmation once your child has been vaccinated.
 
-If {{ consent.child.firstName }}’s health changes, or you arrange to have the vaccination elsewhere, please get in touch.
+If {{ consent.child.firstName }}’s health changes, or you arrange for them to be vaccinated elsewhere, let our team know using the details below. You should also tell us if your child receives any other vaccinations before the session.
 
-Speak to a member of our team by calling {{ data.team.tel }}, or email {{ data.team.email }}.
+If you want to withdraw your consent, please phone us.
+
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/consent-needs-triage.njk b/app/emails/consent/consent-needs-triage.njk
@@ -1,9 +1,7 @@
-Dear {{ consent.parent.fullName }},
-
 You’ve given consent for {{ consent.child.fullAndPreferredNames }} to have their {{ session.vaccinationNames.sentenceCase }} at {{ session.location.name }}.
 
-As you answered ‘yes’ to some of the health questions, we need to check the vaccination is suitable for {{ consent.child.firstName }}. We’ll review your answers and get in touch again soon.
+As you answered ‘yes’ to one or more of the health questions, we need to review your answers so we can decide what’s best for {{ consent.child.firstName }}. We’ll let you know once we’ve done this.
+
+If you want to withdraw your consent in the meantime, please phone us.
 
-{{ data.team.name }}<br>
-{{ data.team.email }}<br>
-{{ data.team.tel }}
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/consent-no-sessions.njk b/app/emails/consent/consent-no-sessions.njk
diff --git a/app/emails/consent/consent-refused.njk b/app/emails/consent/consent-refused.njk
@@ -1,9 +1,5 @@
-Dear {{ consent.parent.fullName }},
-
 You have told us you do not want {{ consent.child.fullAndPreferredNames }} to have their {{ session.vaccinationNames.sentenceCase }} at {{ session.location.name }}.
 
-If you change your mind, please get in touch with us.
+If you change your mind, please contact us.
 
-{{ data.team.name }}<br>
-{{ data.team.email }}<br>
-{{ data.team.tel }}
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/consent-unknown-contact.njk b/app/emails/consent/consent-unknown-contact.njk
@@ -0,0 +1,9 @@
+We have received a response to our request for consent for {{ consent.child.firstName }} to have their {{ session.vaccinationNames.sentenceCase }}.
+
+> We’re contacting you because the contact details in the response are different from those we have in our records.
+
+If you think the response was sent by someone without parental responsibility, please contact us immediately on {{ data.team.tel }} or {{ data.team.email }}.
+
+If the response came from you or someone you trust, you do not need to do anything.
+
+{{ data.team.name }}
diff --git a/app/emails/consent/invite-catch-up.njk b/app/emails/consent/invite-catch-up.njk
@@ -18,12 +18,6 @@ Our records show your child has not had their HPV vaccination. Pupils usually ha
 
 {% include "emails/consent/_how-to-respond.njk" %}
 
-You need to respond by {{ session.formatted.nextDate }}.
-
-If you do not respond, you’ll get automatic reminders. Responding will stop reminders.
-
-{% include "emails/consent/_trouble-using-online-form.njk" %}
-
 {% include "emails/consent/_your-data.njk" %}
 
 {% include "emails/consent/_get-in-touch.njk" %}
diff --git a/app/emails/consent/invite-clinic-consent.njk b/app/emails/consent/invite-clinic-consent.njk
@@ -1,6 +1,6 @@
 You recently booked {{ consent.child.fullAndPreferredNames }} into a clinic so they can get their {{ session.vaccinationNames.sentenceCase }}.
 
-Please give consent for this vaccination ahead of your clinic appointment.
+Please give consent for {{ consent.child.firstName }} to be vaccinated ahead of your clinic appointment.
 
 [Give consent for the {{ session.vaccinationNames.sentenceCase }}]({{ session.consentUrl }}/start)
 
diff --git a/app/emails/consent/invite-clinic-reminder.njk b/app/emails/consent/invite-clinic-reminder.njk
@@ -1,7 +1,5 @@
-It’s not too late to book an {{ session.vaccinationNames.sentenceCase }} for {{ consent.child.fullAndPreferredNames }}.
+It’s not too late for {{ consent.child.fullAndPreferredNames }} to get their {{ session.vaccinationNames.sentenceCase }} at a community clinic.
 
 If you’d like to book a clinic appointment, please contact us using the details below.
 
-{{ data.team.name }}<br>
-{{ data.team.email }}<br>
-{{ data.team.tel }}
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/invite-clinic.njk b/app/emails/consent/invite-clinic.njk
@@ -2,6 +2,4 @@ Our records show that {{ consent.child.fullAndPreferredNames }} has not had thei
 
 They can have this vaccination at a community clinic. If you’d like to book a clinic appointment, please contact us using the details below.
 
-{{ data.team.name }}<br>
-{{ data.team.email }}<br>
-{{ data.team.tel }}
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/invite-reminder.njk b/app/emails/consent/invite-reminder.njk
@@ -1,6 +1,6 @@
-We wrote to you recently about a visit by our team to {{ session.location.name }} on {{ session.formatted.nextDate }}.
+We wrote to you recently to let you know we’re coming to {{ session.location.name }} on {{ session.formatted.nextDate }}.
 
-If you want your child to get the {{ session.vaccinationNames.sentenceCase }}, you need to give consent by {{ session.formatted.closeAt }}.
+> Do not reply to this email to tell us your decision. The link to the online consent form is below.
 
 If you’ve already responded to the consent request, you can ignore this message.
 
@@ -22,8 +22,6 @@ If you’ve already responded to the consent request, you can ignore this messag
 
 {% include "emails/consent/_how-to-respond.njk" %}
 
-{% include "emails/consent/_trouble-using-online-form.njk" %}
-
 {% include "emails/consent/_your-data.njk" %}
 
 {% include "emails/consent/_get-in-touch.njk" %}
diff --git a/app/emails/consent/invite-subsequent-reminder.njk b/app/emails/consent/invite-subsequent-reminder.njk
@@ -1,4 +1,4 @@
-Our team are coming back to {{ session.location.name }} on {{ session.formatted.nextDate }} to give the {{ session.vaccinationNames.sentenceCase }}.
+We’re coming to {{ session.location.name }} on {{ session.formatted.nextDate }} to give the {{ session.vaccinationNames.sentenceCase }}.
 
 If you want your child to be vaccinated in school, you need to give your consent.
 
@@ -20,8 +20,6 @@ If you want your child to be vaccinated in school, you need to give your consent
 
 {% include "emails/consent/_how-to-respond.njk" %}
 
-{% include "emails/consent/_trouble-using-online-form.njk" %}
-
 {% include "emails/consent/_your-data.njk" %}
 
 {% include "emails/consent/_get-in-touch.njk" %}
diff --git a/app/emails/consent/invite.njk b/app/emails/consent/invite.njk
@@ -12,7 +12,7 @@ We’re coming to {{ session.location.name }} on {{ session.formatted.nextDate }
 {%- endfor %}
 {% endif %}
 
-We’d like your consent to vaccinate {{ consent.child.firstName }}. You can respond by filling in our online form.
+We would like your consent to vaccinate {{ consent.child.firstName }}. You can give this by filling in our online form.
 
 > Do not reply to this email to tell us your decision. The link to the online consent form is below.
 
@@ -21,7 +21,7 @@ If you’re sure your child has had 2 doses, please confirm this using the conse
 {% endif %}
 
 {% if session.dates.length > 1 %}
-We can’t say on which of the above dates your child will have the vaccination because of the number of pupils involved.
+We cannot say on which of the above dates your child will have the vaccination because of the number of pupils involved.
 {% endif %}
 
 {% for programme in session.programmes %}
@@ -42,12 +42,6 @@ You can also find a range of [information about the {{ programme.vaccineName.sen
 
 {% include "emails/consent/_how-to-respond.njk" %}
 
-You need to respond by {{ session.formatted.nextDate }}.
-
-If you do not respond, you’ll get automatic reminders. Responding will stop reminders.
-
-{% include "emails/consent/_trouble-using-online-form.njk" %}
-
 {% include "emails/consent/_your-data.njk" %}
 
 {% include "emails/consent/_get-in-touch.njk" %}
diff --git a/app/emails/consent/record-could-not-vaccinate.njk b/app/emails/consent/record-could-not-vaccinate.njk
diff --git a/app/emails/consent/record-reminder.njk b/app/emails/consent/record-reminder.njk
diff --git a/app/emails/consent/triage-delay-vaccination.njk b/app/emails/consent/triage-delay-vaccination.njk
@@ -1,27 +1,9 @@
-Having looked at the answers you gave to the health questions about {{ consent.child.fullAndPreferredNames }}, our nursing team has decided it would be better for {{ consent.child.firstName }} to have the {{ session.vaccinationNames.sentenceCase }} in a clinic rather than at school.
+Thank you for giving your consent for {{ consent.child.fullAndPreferredNames }} to have their {{ session.vaccinationNames.sentenceCase }}.
 
-You can book a slot by going to <https://www.swiftqueue.co.uk/userlogin.php>
+Having looked at the answers you gave to the health questions, our nursing team has decided it would be better for {{ consent.child.firstName }} to be vaccinated at a later date.
 
-Slots are normally for 10 minutes. If your child needs more time, please contact the office using the details below.
+We’ll contact you again once we have another vaccination date.
 
-## How to use Swiftqueue
+If {{ consent.child.firstName }}’s health changes, or you arrange for them to be vaccinated somewhere else, please tell us.
 
-If you haven’t used Swiftqueue before, you’ll need to register for an account before you can make a booking.
-
-Once you have an account, click on ‘Book an appointment’ and search for ‘CWP’.
-
-You can then select:
-
-- Jepson House for Nuneaton clinics
-- Locke House for Rugby clinics
-- Woodloes House for South Warwickshire clinic
-- Alcester Clinic for Alcester clinics
-- City of Coventry Health Centre or Central Library for Coventry clinics
-
-Click on the green ‘School questionnaire tab’ and type in your child’s school. Once you’ve chosen ‘{{ programme.name }}’ as the vaccination type, select your preferred time and date.
-
-If you have any questions or difficulties, feel free to contact us.
-
-{{ data.team.name }}<br>
-{{ data.team.email }}<br>
-{{ data.team.tel }}
+You can email {{ data.team.email }} or phone {{ data.team.tel }}.
diff --git a/app/emails/consent/triage-do-not-vaccinate.njk b/app/emails/consent/triage-do-not-vaccinate.njk
@@ -1,6 +1,6 @@
-Dear {{ consent.parent.fullName }},
+Thank you for responding to our earlier email asking for consent to give {{ consent.child.fullAndPreferredNames }} their {{ session.vaccinationNames.sentenceCase }} in school.
 
-Having looked at the answers you gave to the health questions about {{ consent.child.fullAndPreferredNames }}, our nursing team has decided that {{ consent.child.firstName }} cannot have the {{ session.vaccinationNames.sentenceCase }} at school.
+Having looked at the answers you gave to the health questions about {{ consent.child.firstName }}, our nursing team has decided that {{ consent.child.firstName }} cannot have the {{ session.vaccinationNames.sentenceCase }} on {{ session.formatted.nextDate }}.
 
 Please get in touch with our team to discuss what {{ consent.child.firstName }} might be able to have instead. You can call {{ data.team.tel }}, or email {{ data.team.email }}.
 
diff --git a/app/emails/consent/triage-invite-to-clinic.njk b/app/emails/consent/triage-invite-to-clinic.njk
@@ -0,0 +1,7 @@
+Thank you for giving your consent for {{ consent.child.fullAndPreferredNames }} to have their {{ session.vaccinationNames.sentenceCase }}.
+
+Having looked at the answers you gave to the health questions about {{ consent.child.firstName }}, our nursing team has decided it would be better for {{ consent.child.firstName }} to be vaccinated in a clinic rather than at school.
+
+To book an appointment, please contact us using the details below.
+
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/triage-vaccinate-second-dose.njk b/app/emails/consent/triage-vaccinate-second-dose.njk
@@ -0,0 +1,5 @@
+We recently gave {{ consent.child.firstName }} their 1st dose of the MMR vaccination. To be fully vaccinated, they need 2 doses.
+
+We’re coming to {{ session.location.name }} on {{ session.formatted.nextDate }} and plan to give {{ consent.child.firstName }} their 2nd dose then. Please let them know about this.
+
+If {{ consent.child.firstName }}’s health changes, or you arrange for them to get their 2nd dose somewhere else, contact us. You can email {{ data.team.email }} or phone {{ data.team.tel }}.
diff --git a/app/emails/consent/triage-vaccinate.njk b/app/emails/consent/triage-vaccinate.njk
@@ -1,11 +1,11 @@
-Dear {{ consent.parent.fullName }},
+Thank you for giving your consent for {{ consent.child.fullAndPreferredNames }} to have their {{ session.vaccinationNames.sentenceCase }}.
 
-Thanks for answering the health questions about {{ consent.child.fullAndPreferredNames }}. Our nurses have confirmed it’s safe for {{ consent.child.firstName }} to have the {{ session.vaccinationNames.sentenceCase }}.
+Our nursing team has reviewed the answers you gave to the health questions about {{ consent.child.firstName }} and confirmed it’s safe for {{ consent.child.firstName }} to have the {{ session.vaccinationNames.sentenceCase }}.
 
-This will take place at {{ session.location.name }} on {{ session.formatted.nextDate }}.
+This will take place at {{ session.location.name }} on {{ session.formatted.nextDate }}. Please tell {{ consent.child.firstName }} that they’ll be vaccinated then.
 
 We’ll let you know once {{ consent.child.firstName }} is vaccinated.
 
-If {{ consent.child.firstName }}’s health changes, or you arrange to have the vaccination elsewhere, please get in touch. You can email {{ data.team.email }} or call {{ data.team.tel }}.
+If {{ consent.child.firstName }}’s health changes, or you arrange for them to be vaccinated elsewhere, please let us know.
 
-The child health team
+You can email {{ data.team.email }} or call {{ data.team.tel }}.
diff --git a/app/emails/consent/vaccination-already-had.njk b/app/emails/consent/vaccination-already-had.njk
@@ -0,0 +1,7 @@
+We’re contacting you because our records show that {{ consent.child.firstName }} was vaccinated at another location today so we’re cancelling their vaccination appointment at school.
+
+If you think this is wrong, please tell us immediately on {{ data.team.tel }} or {{ data.team.email }}.
+
+If {{ consent.child.firstName }} was vaccinated today, you do not need to do anything.
+
+{{ data.team.name }}
diff --git a/app/emails/consent/vaccination-deleted.njk b/app/emails/consent/vaccination-deleted.njk
@@ -0,0 +1,7 @@
+You recently received an email saying that your child got a vaccination.
+
+This was sent in error. Please ignore it.
+
+If you have any questions or concerns, get in touch with us.
+
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/vaccination-given-many.njk b/app/emails/consent/vaccination-given-many.njk
@@ -1,5 +1,3 @@
-Dear {{ consent.parent.fullName }},
-
 {{ consent.child.fullAndPreferredNames }} had their {{ session.vaccinationNames.sentenceCase }} at {{ session.location.name }} today.{% if consent.child.school.phase == SchoolPhase.Primary %} They were very brave.{% endif %}
 
 We suggest you record the following details {% if consent.child.school.phase == SchoolPhase.Primary %}in their red book (also known as their personal child health record){% else %}somewhere{% endif %}:
@@ -14,14 +12,12 @@ We suggest you record the following details {% if consent.child.school.phase ==
 > Batch number: AB1234
 {% endfor %}
 
-## Your child might have some side effects
+## Possible side effects
 
 Your child might have some of the following side effects:
 
 {{ sideEffects | safe }}
 
 If you’re concerned about your child’s reaction to the vaccine, contact your GP in the usual way.
 
-{{ data.team.name }}<br>
-{{ data.team.email }}<br>
-{{ data.team.tel }}
+{% include "emails/consent/_contact-details.njk" %}
diff --git a/app/emails/consent/vaccination-given.njk b/app/emails/consent/vaccination-given.njk
diff --git a/app/emails/consent/vaccination-not-administered.njk b/app/emails/consent/vaccination-not-administered.njk
diff --git a/app/emails/consent/vaccination-reminder.njk b/app/emails/consent/vaccination-reminder.njk
diff --git a/app/locales/en.js b/app/locales/en.js
diff --git a/app/views/parent/emails.njk b/app/views/parent/emails.njk
diff --git a/app/views/parent/texts.njk b/app/views/parent/texts.njk

Original file line number	Diff line number	Diff line change
`@@ -0,0 +1,3 @@`
	`1`	`+{{ data.team.name }}<br>`
	`2`	`+{{ data.team.email }}<br>`
	`3`	`+{{ data.team.tel }}`